Jump to content
  • 0

No Deposit balance, no answer from live support


meyosqwid
 Share

Question

4 days ago i tried to deposit 215 PHP through gcash, but it went to a paymaya website instead with a button "pay with gcash instead" so i clicked it and completed my payment, yet 4 days till now i still haven't received it and the support is ignoring my messages even though they already "seen" the messages. i placed a complaint on my following deposit on june 15 and till this day its still on pending. i saw that the merchant id on my deposit changed from gcash to paymaya (they most likely changed it when it was GCASH when i deposited it on june15) 

Complain Appeal ticket id:161063

Order ID:F-1768762122251803603

(The pictures 2,3,4,5 were taken on june 15)

(i sent 230 on the 5th pic since there was a transaction fee of 15 php, the order was only 215)

Untitled.png

Untitled1.png

image.png

75CA542F-435C-4E4A-9D9A-B57633541D07.png

8AB492A1-880E-4906-89D1-3808EE8C9A22.png

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

You need to be a member in order to leave a comment

Sign up for a new account in our community. It's easy!

Register a new account

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...